
FAQs
Frequently Asked Questions
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We offer personalized tutoring in Maths and Science for students from Year 7 through to GCSE levels, covering both foundation and higher levels of education.
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Signing up is easy! Visit our Sign-Up page, choose a plan that fits your needs, fill in your details, and complete the payment process. If you need more lessons or a custom plan, please contact us directly.
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Our tutors are highly qualified professionals with extensive experience in their respective fields. Nicole, one of our founders, holds a degree in Education from Edge Hill University and specializes in Science and Maths, especially with students who have learning disabilities.
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All tutoring sessions are conducted online through our secure platform, allowing for flexible scheduling and access from anywhere. Each session is interactive, engaging, and tailored to the student's learning style.
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While we match students with tutors based on their needs and the tutor’s expertise, we ensure that all our tutors are capable of providing excellent support and personalized attention.
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We specialize in working with students who have diverse learning needs. Our personalized approach and experienced tutors ensure that each student receives the support they need to succeed.
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Once you sign up, you can schedule sessions through our online portal. Simply log in, choose your preferred time slots, and book your sessions. You can also adjust the schedule as needed.
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We understand that plans can change. You can reschedule or cancel a session through our online portal. Please provide at least 24 hours’ notice to avoid any cancellation fees.
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We provide initial assessments to understand your child's strengths and weaknesses. Monthly progress tests and regular feedback from tutors help us track improvements and adjust the learning plan as needed.
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Yes, after each session, students receive homework assignments to reinforce what they have learned. Tutors provide detailed feedback on these assignments to ensure continuous improvement.
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Payments are made through our secure online payment system. We accept credit and debit cards, as well as PayPal. You can choose a monthly subscription plan that fits your needs.
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If you need more lessons than your current plan offers, please contact us directly. We can provide customized plans to meet your specific needs.
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You can contact our customer support team via email at support@mybrainspark.com or through our live chat option available on the website. We are here to help you with any questions or concerns.